Santa Ana Printer Repair

 

 

 

 


info@printer-repair-orange-county.com

Telephone (866) 638-6449

 

     HOME       SUPPORT  

 

 

HP Color Laserjet Enterprise M552, M553, MFP M577
Firmware Upgrade Instructions

 

Firmware upgrades
    To download the most recent firmware upgrade for the printer, go to:
    ● In the US, go to www.hp.com/support/colorljM552, www.hp.com/support/colorljM553, www.hp.com/ support/color M577MFP.
    a. Select Get drivers, Software, and Firmware, and then select the appropriate printer by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that the upgraded firmware supports all of the product functions.
    b. Select the driver language and operating system.
    c. Locate the firmware download, and then select Download. 
    ● Outside the U.S., go to www.hp.com/support.
    a. Select your country/region.
    b. Select Drivers & Downloads.
    c. Enter the printer name in the Find my product dialogue box, and then select Go.
        TIP: Click on the How do I find my product name/number? link to see a short video on identifying the printer name and number.
    d. Select the appropriate printer by name.

NOTE: More than one printer model might be listed. Make sure to select the correct model so that the upgraded firmware supports all of the product functions.

    e. Select the driver language and operating system.
    f. Locate the firmware download, and then select Download.
    ● Determine the installed revision of firmware
    ● Perform a firmware upgrade

Determine the installed revision of firmware

    NOTE: Print a configuration page to determine the installed revision of firmware. The firmware revision number is found in the "Device Information" section     on the configuration page.

Print the configuration page from a touchscreen control panel
    1. From the Home screen on the printer control panel, scroll to and touch the Administration button.
    2. Open the following menus:
● Reports
● Configuration/Status Pages
    3. Touch Configuration Page to select it.
    4. Touch the Print button to print the pages.
Print the configuration page from an LCD control panel
    1. From the Home screen on the printer control panel, use the down arrow button to scroll to Administration, and then press the OK button.
    2. Open the following menus:
● Reports
● Configuration/Status Pages
    3. Use the down arrow button to scroll to Configuration Page, and then press the OK button to select it.
    4. Use the up arrow button to scroll to Print, and then press the OK button to print the pages.

Perform a firmware upgrade
The firmware bundle is a .bdl file. This file requires an interactive upgrade method. The traditional FTP, LPR or Port 9100 methods of upgrading are not available. Use one of the following methods to upgrade the fi rmware for this printer.


HP Embedded Web Server
    NOTE: The printer should be at the Ready state.
The firmware update might take 10 minutes or longer based on the input/output (I/O) transfer rates and the time it takes for the printer to reinitialize.
    1. Open an Internet browser window.
    2. Enter the printer IP address in the URL line.
    3. Select the Firmware Upgrade link from the General tab or from the Troubleshooting tab.
    4. Browse to the location that the firmware upgrade file was downloaded to, and then select the firmware file—the file has a .bdl file extension. Select the     Install button to perform the upgrade.

NOTE: Do not close the browser window OR interrupt communication until the HP Embedded Web Server (EWS) displays the confirmation page.

    5. After the printer reinitializes, print a configuration page and verify that the latest firmware version has been installed.

USB flash drive (Pre-boot menu)

IMPORTANT: Only use this method of performing a firmware upgrade if the printer cannot initialize to the Ready state.


USB flash drive firmware (Pre-boot menu) update from a touchscreen control panel
    1. Copy the .bdl file to a portable USB flash drive.
    2. Touch in the middle of the control-panel display when you see the 1/8 under the HP logo.


    3. Touch the down arrow button to highlight +3 Administrator, and then touch the OK button.
    4. If necessary, touch the down arrow button to highlight +1 Download, and then touch the OK button.
    5. Insert the USB flash drive with the .bdl file on it.

NOTE: If the error message No USB Thumbdrive Files Found displays on the control-panel display, try using a different portable storage device.

    6. Touch the down arrow button to highlight USB Thumbdrive, and then touch the OK button.
    7. Touch the down arrow button to highlight the .bdl file, and then touch the OK button.
NOTE: The upgrade process can take 10 minutes or longer to complete.

TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this printer.

    8. When the message Complete displays on the control-panel display, touch the button several times until the message Continue displays.
    9. Touch the OK button to begin the upgrade. When the upgrade is complete, the printer will initialize to the  Ready state.
    10. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware version was installed.

 

USB flash drive firmware (Pre-boot menu) update from an LCD control panel
 

    1. Press the Cancel button when you see the 1/8 under the HP logo.
    2. Press the down arrow button to highlight +3 Administrator, and then press the OK button.
    3. If necessary, press the down arrow button to highlight +1 Download, and then press the OK button.
    4. Insert the USB flash drive with the .bdl file on it.


NOTE: If the error message No USB Thumbdrive Files Found displays on the control-panel display, try using a different portable storage device.

    5. Press the down arrow button to highlight USB Thumbdrive, and then press the OK button.
    6. Press the down arrow button to highlight the .bdl file, and then press the OK button.
NOTE: The upgrade process can take 10 minutes or longer to complete.
        TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this printer.
    7. When the message Complete displays on the control-panel display, press the button several times until the message Continue displays.
    8. Touch the OK button to begin the upgrade. When the upgrade is complete, the printer will initialize to the Ready state.
    9. When the upgrade process is complete, print a configuration page and verify that the upgrade firmware version was installed.


USB flash drive (control-panel menu)

NOTE: USB flash drives that are not using a FAT32 format, or do not have a CD formatted partition, might not be recognized by the printer. If the printer does not recognize a USB flash drive, try using a different USB flash drive.

        TIP: The USB port on the printer must be enabled. If it is disabled, use the Enable Retrieve from USB item in the General Settings menu to enable it.
        USB flash drive firmware update from a touchscreen control panel


    1. Copy the .bdl file to a portable USB flash drive.
    2. Turn the printer on, and then wait until it reaches the Ready state.
    3. From the Home screen on the printer control panel, scroll to and touch the Device Maintenance button.
    4. Touch the USB Firmware Upgrade button.
    5. Insert the portable USB storage device with the .bdl file on it into the USB port on the front of the printer.
    6. Touch the .bdl file, and then touch the Upgrade button.
        TIP: If there is more than one .bdl file on the storage device, make sure to select the correct file for this printer.
    7. Select one of the following options:

● Upgrade
    NOTE: The upgrade process can take 10 minutes or longer to complete.
● Re-install
● Downgrade
    8. When the upgrade is complete, the printer will initialize to the Ready state. Print a configuration page and verify that the upgrade firmware version was         installed.


USB flash drive firmware update from an LCD control panel

    1. From the Home screen on the printer control panel, use the down arrow button to scroll to Device Maintenance, and then press the OK button.
    2. Open the following menus:

● USB Firmware Upgrade

    3. Insert the portable USB storage device with the .bdl file on it into the USB port on the printer.
    4. If necessary, use the down arrow button to scroll to the appropriate .bdl file, and then press the OK button to select.
    5. Use the down arrow button to scroll to Upgrade, and then press the OK button to start the firmware upgrade.

 NOTE: If the firmware in the .bdl file on the portable USB storage device matches the installed firmware on the printer, Upgrade is replaced by Re-Install.

 

Any quesiton Please call our Customer Support Group  866-638-6449

 

© 2017 Printer-Repair-Orange-County.com. All Rights Reserved. Designed By Orazal Designs

Printer Repair Santa Ana

 

Please publish modules in offcanvas position.